CX Bench
Next Gen AI To Launch, Market
And Benchmark Consumer
Products
CX Bench helps the most successful brands listen to what consumers are already telling them online about their own and competitor brands, what they like and dislike about products and what they want next.
Faster consumer insights without surveys for leading brands
CASE STUDY
Multinational hair care brand launches best seller using CX Bench
With over 120,000 SKUs in hair care, this brand needed full market data to understand the unmet needs to launch a product and update their assortment’s marketing. The result a best seller with record ratings!
From SKU Level To Market Level
CX Bench Provides The Most Advanced
VoC Insights Into Product Experience
Understand drivers of customer experience for every product and segment
Monitor product reviews across all your brands and SKUs
Track product experience on all your strategic eCommerce sites
Analyze topics and key drivers of good and bad reviews
Conduct advanced analyses on consumer sentiment
Monitor The Entire Market Of Competitive Products
Monitor 100s of competitive products, not 10-12
Identify breakout competitors earlier
Discover competitor weaknesses
Update Your Marketing Guided By The Voice Of The Customer (VoC)
See what messages in the market drive positive and negative affinity
Conduct advanced analyses on customer sentiment
Filter and drill down into each relevant review
Improve product messaging with data
Measure Product
Experience Trends
Visualize volume, avg ratings, and customer sentiment changes over time
Deep Dive Into
Drivers Of Good And
Bad Reviews
From SKU to brand to market level, measure the drivers of good and bad reviews and customer sentiment
Understand Retailer
Dynamics For Each
Brand
Understand performance access your key retailer channels and how that differs from other brands
Why CX Bench? 10-100x The SKUs And Reviews
Every PDP and URL per product
Your entire SKU catalog
All of your competitors
All your key eCommerce partners
Data from DTC websites*
More data. More advanced AI. More user-friendly. More insight. More impact.
Frequently Asked Questions
Answers to some of the most common questions
What is CX Bench?
CX Bench analyzes customer reviews across your product catalogue and the wider market. CX Bench extracts sentiment, identifies key review themes and uncovers product performance drivers, helping brands understand exactly how customers experience their products.
How does CX Bench help improve product and customer experience?
CX Bench highlights the drivers of positive or negative reviews such as product quality, ingredients, packaging, pricing or delivery issues. These insights help teams make data-driven improvements that increase satisfaction, ratings and conversion.
Can CX Bench analyse competitor product reviews?
Yes. CX Bench continuously tracks competitive products, giving brands a complete view of category performance. By comparing sentiment, themes and ratings across the market, CX Bench shows where your products outperform or where competitors are winning.
What insights does CX Bench provide?
CX Bench includes insights for:
- Review volume over time
- Average product ratings
- Customer sentiment trends
- Positive vs. negative drivers
These insights make it easy to diagnose product issues, validate strengths and measure customer perception at a glance.
How does CX Bench collect and process review data?
CX Bench aggregates review data from major e-commerce platforms and DTC websites. The platform cleans, structures and analyses the data using advanced AI models while adhering to i-Genie.ai privacy and data handling standards.
